FAQs

How can I contact you?

You can reach us via email at tonedtigerfitness@gmail.com. We strive to respond to all inquiries promptly to assist you with any questions or concerns regarding our products.

Where are your products shipped from?

All of our products are shipped from the United States. We ensure that our shipping processes are efficient to provide you with timely delivery of your orders.

Can I get a refund on my product?

Yes, we have a 90-day return policy. If you are not satisfied with your purchase, you can request a return within 90 days of receiving your item. The product must be unused and in its original packaging to be eligible for a refund.

What should I do if my item is defective or damaged?

We recommend inspecting your order upon reception. If you find that your item is defective or damaged, please contact us immediately at tonedtigerfitness@gmail.com so that we can evaluate the issue and provide a resolution.

How do I initiate a return?

To initiate a return, please contact us at tonedtigerfitness@gmail.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back to us.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange my product?

To exchange a product, we recommend returning the item you have and making a separate purchase for the new item once the return is accepted. This ensures that you receive the desired product without delay.

What if I need to cancel my order?

If you need to cancel your order, please contact us as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request. However, once an order is shipped, it cannot be canceled.